Return And Refund Policy

📦 Refund, Damage & Missing Item Policy

Dear Valued Customer,

To ensure transparency and fairness in the case of damaged or missing items, please carefully read and follow our refund and claim policy below:

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📸 MANDATORY UNBOXING VIDEO REQUIRED

It is COMPULSORY to record a full, continuous, and unedited video while opening the parcel.

The video must start before opening the package and show:

All sides of the sealed parcel

The full unboxing process without any cuts, pauses, or edits

The condition and quantity of items received

⛔️ Claims for missing or damaged items will not be accepted without this video proof.

🎥 No video = No claim.

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❌ Damaged or Missing Items

If any product is damaged or missing, please:

1. Share the unboxing video within 24 hours of receiving the parcel

2. Clearly show the damage/missing item in the video

3. Contact us immediately with the video via [insert your contact method]

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💸 Refunds / Replacements

Once the video is verified and your claim is approved:

You will receive a refund or replacement for the damaged/missing item(s)

No refunds or replacements will be issued without proper video evidence.

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📢 For Resellers / Bulk Orders

Please communicate this policy to your customers as well.

We are not responsible for any claims without video proof.

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We appreciate your cooperation and understanding. This policy is designed to protect both parties and maintain quality service.

Thank you,

[ RKCOLLECTIONS ]